1 Overview
1.1 We are committed to creating a comfortable and enjoyable shopping experience at mambobaby.shop. That's why we offer a 30 business days return/exchange on all purchases. Below are detailed instructions on how to process a return or exchange. All policies are valid from the date you receive the product until the date the problem is first reported to us. Please check if these are suitable for you and if the item is covered by our 30 business days Returns and Exchanges Policy.
1.2 We have a 30 business days return policy, which means you have thirty 30 business days after
receiving the item to request a return.
1.3 Return service process:
Please contact our service staff and attach clear photos of the item with quality issues.
Please follow the instructions provided by our customer service team.
We do not accept returns without prior approval.
Returns will be processed within 5 business days of receipt of your item. Please note that payment processing is beyond our control and funds may take up to 5-7 business days to be credited to the account you checked out with.
Return address (for receiving returns only):
Please contact our customer service representative to request a return address.
1.4 Do I need to pay return shipping costs?
Our comprehensive 30 business days return/exchange policy covers the following reasons. (mambobaby.shop will refund all shipping costs.)
We send the wrong order or goods, you receive any damaged goods, or you receive a poor quality/defective product.
Our comprehensive 30 business days return/exchange policy covers the following reasons. (Return postage and exchange postage are borne by the customer.)
Due to personal reasons such as change of mind, personal taste, etc.
1.5 For any return issues, please contact us at support@mambobaby.com.
2 Damage and problems
Please inspect your order upon receipt and contact us within 72 hours if the item is defective, damaged or you received the wrong item. We will evaluate the issue and correct it.
3. Can I still return an item if it is worn, damaged, or has the tags removed?
3.1 Returned products must be unused and in their original packaging. We do not accept returns on products that have been worn, damaged, cleaned or altered in any way.
3.2 Items marked as non-returnable and free gifts cannot be returned.
4. How long does it take to receive my refund?
Refunds will be processed within 5-7 business day after we receive your package and will be credited to your original payment account.
Notes:
1. Before you return the goods, please communicate your return requirements with our customer service email, and we will try our best to help you find a better solution than returning or exchanging goods.
2. Do not send returns to the address on the package. This is not our return address and will affect the processing of your return.
3.Please contact one of our customer service representatives to request a return authorization and return instructions.
4.Returns without a receipt may be refused. Mambobaby reserves the right to refuse any return.
5.We do not charge a relisting fee.
6.Only products purchased directly from http://www.mambobaby.shop will be accepted. For products purchased from authorized retailers, please contact them directly for returns.
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