Shipping Policy
We offer worldwide shipping to most countries. Orders are usually processed within 1–2 business days after payment confirmation. Delivery time may vary depending on your location and the selected shipping method.
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U.S. & Europe Warehouse: Delivery within 3–7 business days.
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Other Regions: Delivery within 10–20 business days depending on the destination and customs clearance.
All orders over $69 USD are eligible for free shipping. For orders below this amount, shipping fees will be calculated at checkout. You will receive an email with tracking information once your order has been dispatched.
Please ensure your shipping address is correct before completing your order. Mambobaby is not responsible for delays or losses caused by incorrect addresses or customs clearance issues.
Returns & Refunds Policy
We want you to love your Mambobaby products. If you’re not fully satisfied, we’re here to help.
- We accept returns of unused and unopened items within 14 days of delivery.
- Returned items must be in their original packaging and condition, with all accessories included.
- Once your return is received and inspected, we’ll notify you and process your refund to the original payment method within 7–10 business days.
If the return is due to a manufacturing defect or shipping error, we will cover the return shipping cost. Otherwise, the customer is responsible for the shipping fees.
To initiate a return or exchange, please contact us at Support@mambobaby.com with your order number, photos (if applicable), and a short description of the issue. Our support team will guide you through the return process.
Note: Mambobaby reserves the right to reject returns that do not meet the above conditions.
