REFUND POLICY

Return and Exchange Policy - Mambobaby Float

1. Overview

1.1

At www.mambofloat.com, we are committed to providing a comfortable and enjoyable shopping experience. That’s why we offer a 30-day return and exchange policy on all eligible purchases. The policy is valid from the date you receive the product until the date you first report an issue to us.

1.2

You have 30 days from the date of receipt to request a return.

1.3 Return process:

  • Contact our customer service team at support@mambobaby.com and provide clear photos of the item showing the issue (if applicable).
  • Follow the return instructions provided by our customer service team.
  • Returns without prior authorization will not be accepted.
  • Once received, returns will be processed within 5 business days. Please note that banks and payment platforms may take 5–7 additional business days to release funds.

Important: Do not send returns to the address printed on the package. This is not our return center. Please request the correct return address from our customer service team.

2. Return Shipping Costs

  • We cover return shipping costs if:
  • You received the wrong item, or
  • The product is defective or damaged.
  • You are responsible for return shipping costs if:
  • You change your mind, or
  • The return is due to personal reasons (e.g., style, preference).

3. Damaged or Incorrect Items

Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us within 72 hours so we can evaluate and resolve the issue promptly.

4. Return Conditions

4.1

Returned products must be unused, in original packaging, and include all accessories, manuals, and documentation.

4.2

Items that have been worn, washed, damaged, or altered in any way are not eligible for return.

4.3

Free gifts and items marked as non-returnable cannot be returned.

5. Refunds

  • Refunds will be initiated within 1–2 business days after we receive and inspect your return.
  • The refund will be credited to your original payment method.
  • Processing times may vary depending on your payment provider.

6.Notes

  • Always contact our customer service team before sending a return—we may be able to provide alternative solutions.
  • Returns without proof of purchase may be refused.
  • Mambobaby reserves the right to decline returns that do not meet our policy requirements.
  • We do not charge restocking or relisting fees.
  • Only products purchased directly from www.mambofloat.com will be accepted. 

    For purchases made through authorized retailers, please contact them directly.